Refunds and cancellations

The short version

If Ganapathi Dangle will not install, or will not run on a machine it is meant to run on, and it cannot be put right, you get all your money back.

What is covered

A full refund is given when:

• the installer will not open or will not complete;
• the app will not start, or crashes repeatedly, on a supported machine: macOS 12 or later, or Windows 10 or 11;
• you were charged twice for the same purchase;
• you were charged and never received working download links.

What is not covered

Because the file is delivered the instant you pay and cannot be given back, a refund is not given simply for changing your mind, or because the app works exactly as described and you would rather it did something else. If you are unsure whether you will like him, he hangs free on the Ganapathi Dangle page for as long as you want to try him.

First-run warnings from macOS or Windows are not a fault: both are because the builds are not yet signed with a developer certificate, and both pages tell you how to get past them. If those steps do not work for you, that is covered, and you should write.

How to ask

Write to lokesh.rajendran.threads@gmail.com with your payment id, which begins pay_, and a sentence about what happened. There is no form to fill in.

You will hear back within two working days. If a refund is due it is sent through Razorpay to the same card or account you paid with. Razorpay and your bank usually take five to seven working days after that, which is outside anyone’s control here.

Please try the fixes first, or write and let me try to fix it. This is made by one person and most problems have an answer.

Cancellations

There is nothing to cancel: this is a single payment, not a subscription. Nothing recurs, and nothing is stored to charge again.